Shipping Policy
Discreet & Secure Shipping
At SmoothHitCarts.com, we value your privacy and ensure all orders are shipped discreetly in odor-proof, unmarked packaging. Your order will arrive safely without drawing any unwanted attention.
Processing Time
- Orders are processed within 1-4 hours after payment confirmation.
- Orders placed on weekends or holidays will be processed the next business day.
Estimated Delivery Time
- United States: 1-3 business days
- International Orders: 3-7 business days
- Expedited shipping options may be available at checkout.
Tracking Information
Once your order is shipped, you will receive a tracking number via email so you can monitor your shipment in real-time. If you do not receive a tracking update within 48 hours, please contact our support team.
Shipping Restrictions
- We only ship to customers 18+ years old.
- Incorrect shipping addresses may result in delays. Please double-check your information before completing your purchase.
Return & Refund Policy
All Sales Are Final
Due to the nature of our products, all sales are final, and we do not accept returns or exchanges. However, we are committed to ensuring our customers receive high-quality products.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 48 hours of receiving your order. To process a claim, provide:
- Your order number
- Clear photos or video of the damaged item
- A brief description of the issue
If your claim is approved, we will offer a replacement or store credit for the affected item.
Lost or Stolen Packages
- SmoothHitCarts.com is not responsible for lost or stolen packages marked as delivered.
- If your tracking number shows delivery but you did not receive the package, please check with your local courier or neighbors before contacting us.
- If an order is lost in transit, we will assist in filing a claim with the carrier.
Cancellations & Order Changes
- Orders cannot be canceled or changed once they have been processed and shipped.
- If you need to update your shipping address, contact us immediately after placing your order.
Need Help?
If you have any questions about our Shipping & Returns Policy, feel free to contact our support team at smoothhitscarts@gmail.com.
🚀 Thank you for choosing SmoothHitCarts.com! We appreciate your business and strive to provide a seamless shopping experience.